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Frequently Asked Questions
- Clean with a soft, dry cloth.
- Avoid harsh chemicals or abrasive cleaning.
- For brass shine, gently polish with a brass cleaner when needed.
- Store in a dry place to avoid tarnish.
We offer pan-India delivery. Orders are usually dispatched within 2–4 working days, and delivery timelines vary by location. You’ll receive tracking details once your order is shipped.
Yes. If your item arrives damaged or defective, please contact us within 48 hours of delivery with images, and we will arrange a replacement or refund as per our policy.
Yes, we do. You can make a cash deposit or a direct bank transfer to our HDFC account.
Bank Details:
Account Name: Cottagearts India
Bank: HDFC Bank
Account No.: 50200105791088
IFSC Code: HDFC0001660
Branch: Janpath Branch, New Delhi – 110001
After making the deposit, please share the receipt with us on WhatsApp: +91 9810292843 or email: shopcottagearts@gmail.com so we can confirm and process your order quickly.
Once your order is placed, the shipping details and tracking link are sent to your registered mobile number and email address. You can use this link to track the status of your delivery in real-time.
If you haven’t received your tracking details, please reach out to us via WhatsApp or email, and we’ll be happy to assist.
Yes, all our orders are shipped fully insured. In the rare case of loss or damage during transit, we provide claims or replacements as per our policy.
Your purchases are always protected with us.
Yes, we offer Cash on Delivery (COD) for PIN codes serviced by our courier partners.
- COD orders may take slightly longer to deliver compared to prepaid orders.
- The COD limit is ₹38,000.
- For higher-value orders, please contact us at +91 9810292843, and we will assist you.
Yes, we ship worldwide from India. International shipping charges are automatically calculated and applied at checkout based on your delivery location.
All images displayed on this website are copyrighted to Cottage Arts India.
Please do not use our images without prior written permission.
Unauthorized use is strictly prohibited and may be subject to penalty.
Yes, all our product images are original photographs clicked in our in-house studio. What you see is what you get — every item shown is part of our actual stock listed online.